General terms and conditions
General provisions
These general terms and conditions govern the rules for using the services offered by Adeti Residence. By confirming a reservation, each guest agrees to these terms and conditions.
Reservations and accommodation
Check-in at the hotel is after 2:00 PM.
Check-out time is 12:00 noon.
The management of Adeti Residence undertakes to ensure the use of the services requested and paid for by the client through online booking, in their full quantity and quality according to the data provided by the client: client name, number of nights, period, number of adults and children, presence of a pet.
Early check-in is possible with prior notice by phone, email, Viber or Whatsapp. Late check-out is possible upon availability and prior request. In case of uncoordinated late check-out, an additional charge of 20 BGN per hour is charged.
Reservations can be made by email, phone or through an online booking platform. For reservations made by phone or email, a deposit of 100 BGN is required. by bank transfer, which is deducted from the total amount of the stay upon arrival of the guest. Reservations through online platforms are paid in advance.
Cancellation
Adeti Residence reserves the right to change the prices on its website depending on demand and current availability. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new prices presented.
In case of cancellation of a reservation confirmed by email or phone, the deposit is not refundable.
In case of early departure, the remaining amount of the reservation is not subject to refund or use for a future period, but is retained as a penalty.
Accessibility and security
Adeti Residence is a hotel complex with a restaurant, equipped with 24-hour video surveillance. Adeti Residence is not responsible for incidents and accidents that occur on the territory of the hotel due to the fault of guests. In case of material damage to the hotel, a payment is due in an amount corresponding to their value.
The hotel team will assist with all measures for the smooth and successful resolution of any controversial and unfavorable situations that may arise.
Parking for guests staying at Adeti Residence is free and no additional reservation for a parking space is required.
Please inform a representative of the hotel team if you are traveling with a specialized vehicle or one that requires special space and attention.
Pets
Pets up to 5 kg are allowed with prior request.
Processing of personal data
MD GROUP 2010 EOOD is a personal data controller and is responsible for compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament - General Data Protection Regulation.